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We really hope that you enjoy your purchase. We understand that there may be circumstances under which you may want to make a return. The following information outlines how to cancel an order, return an item or request a refund. This refund policy covers purchases that have been made through the www.brandreka.com website only.
Refunds on Brandreka Products
We offer a 30 day money back guarantee for all purchases made on our website. In order to be eligible for a refund, you have to return the product within 30 calendar days of your purchase. The product must be in the same condition that you received it and undamaged in any way.
When a refund is approved you will receive it through the same payment method you used to make the purchase.
These refund rights are separate from any legal rights you may have if the product is either faulty or misdescribed.
Faulty Goods
We make every effort to ensure our products are as good as they can be. If you receive something that is faulty then you can request a:
Refund or replacement of the faulty item.
Refund of any reasonable costs you may have incurred in returning the item to us.
If this is the case then please contact us
hello@brandreka.com
How Do I Request a Refund?
You can request to refund an order by contacting us at hello@brandreka.com. After we receive your request, our team will review it and process your refund based on presentation of a receipt or proof of purchase within 30 days.
If you are not able to provide your receipt, or you have initiated the return more than 30 calendar days after your purchase. Unfortunately, you will not be eligible for a refund. Please contact us at hello@brandreka.com if you have any questions.
What Happens When I Request a Refund?
After we receive your item, our team will inspect it and process your refund. To be eligible for return, your item must be unused and in the same condition that you received it.
How Long Do Refunds Take?
We usually review, verify, and process refund requests within five working days. If successful, it may take longer for your statement to reflect the credit as refunds take different amounts of time depending on how you paid. If we’ve processed the refund and you haven’t received your money back yet, please contact your credit card company or bank as it may take some time before your refund is processed by them. If you still haven’t received your refund after 10-12 working days, please contact us at hello@brandreka.com
