1. No Refunds After Work Starts

Once a project has started, payments are generally non-refundable. This is because time, effort, and resources are already committed to your work.

2. Before the Project Begins

If you cancel before we begin any work, you may be eligible for a full or partial refund depending on the situation.

3. Partial Refunds

If a project is canceled after work has started but before completion, a partial refund may be considered based on the amount of work completed up to that point.

4. Non-Refundable Cases

Refunds will not be provided in the following cases:

Change of mind after work has started
Delay caused by lack of response or missing materials from the client
Dissatisfaction based on personal preference when the work matches the agreed scope
Completed and delivered work


5. Revisions Instead of Refunds

If you are unhappy with the initial delivery, we encourage you to use the revision rounds included in your package. We always try our best to make reasonable changes and improve the final result.

6. Delayed or Paused Projects

If a project is paused for an extended period due to missing assets, delayed communication, or no response from the client, the payment made will remain non-refundable.

7. Monthly or Ongoing Services

For recurring or monthly services, payments already made for the current billing period are non-refundable. You may cancel future work before the next billing cycle starts.

8. Final Decision

All refund requests are reviewed fairly and handled case by case. Brandreka reserves the right to make the final decision on refund eligibility.

9. Contact

If you have any questions about this policy, feel free to contact us at:

Bangladesh office – Level 8, Silicon Tower, Hi-tech Park, Rajshahi.
USA office – 30N Gould St Ste R, Sheridan, WY 82801, USA
Email us – hello@brandreka.com